Our refund and returns policy
We want you to be completely satisfied with your Arami Official purchase. This policy outlines how you can return items if you change your mind or if there's an issue.
Making a return: your rights and our process
As a UK-registered company, Arami Official complies with the Consumer Contracts Regulations. If you change your mind about your purchase, you have 7 days from the date you receive your order to notify us of your intention to return it. Once you have informed us, you then have a further 7 days to send the items back to us. For a return to be accepted, items must be unused, in their original packaging, and with all tags still attached.
Conditions for accepted returns
To ensure a smooth return process, please note that any items that have been worn, washed, or had their tags removed cannot be returned. We understand that sizing can be tricky; if an item is too big or too small, but still has its tags on and has not been worn outside, it can be returned for a refund. Please note that custom or personalised items are exempt from our standard return policy, unless they are faulty.
Postage and refunds
When you return an item to Arami Official, we will cover the cost of return postage. Once we receive and inspect your returned item, your refund will be processed promptly. The money will be returned to your original payment method, ensuring a hassle-free experience. If you have any questions about the return process, please contact us at arami-accessories@outlook.com